23 November 2012

There is currently an outage in East- and West-Flanders.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.

Update 24 November 2012 03:07
Fault localization continues, doesn't seem to be any edpnet hardware issue, we try to solve this together with our supplier.  Sorry for the inconvenience.

Update 24 November 2012 08:25
Fault localization continues, a new end to end test is being performed.   Sorry for the inconvenience.


Update 24 November 2012 16:23
Fault detected at last, faulty card with supplier, a new is sent out from central stock, and should arrive within a few hours. Sorry for the inconvenience.

Update 24 November 2012 18:40
Card replaced by supplier, problem solved. Sorry for the inconvenience, and thank you for your patience.

22 October 2012

There are currently problems sending e-mails via our relay due to spam listing.

Edpnet is trying to solve this as fast as possible.

Update (23/10/2012):

Dear customers,

We have a huge mail issue since yesterday. For the second time spamhaus.org listed our non-spamming IP ranges. You are unable to send mails to people who use spamhaus.org as a filter to receive e-mail.

Up to one month ago we always had a good contact with spamhaus.org. They informed us (on IP basis) where we had our spammers/abusers and we took contact with them to solve the issue.
Since one month spamhaus.org decided to take extreme measurements towards edpnet. Blocking entire IP ranges for several times because of spammers in our network who we deactivated as soon as we were aware of it.

As an ISP we do not do any filtering of traffic and we do allow fixed IP users to have their own mail servers. It seems that this policy of unfiltered & open internet is no longer possible when such measurements are taken. It seems that we as edpnet will have to redefine our policy regarding traffic filtering to prevent such issues as we have now.

Until now we only reacted on complaints and we did not pro-actively scan all traffic for possible abuse.

We do believe that over the years we already took quite a lot of measurements to get the internet free from abuse and spam as we closed port 25 for all our dynamic IP users and we implemented a state of the art Cisco Iron Port mail system.
Nevertheless we still do not do any traffic filtering and we don't want to.

Currently we have a huge issue and we do not get any response from spamhaus.org.
We do encourage all our customers to contact spamhaus.org.

You can help us by :

Ask your de-listing on : http://www.spamhaus.org/lookup/
Re-tweet our message using the button below:

Tweet to @spamhaus

Edpnet apologizes for any inconveniences.

Update (23/10/2012):

The problem should be solved, spamhaus removed us from their list. 

17 October 2012

There is a network maintenance planned on different routers.
All customers will stay online but a higher latency is possible.

Maintenance window: 02:00 - 03:00

Edpnet apologizes for any inconveniences.

04 October 2012 - Unreachable from Proximus

We are currently unreachable from Proximus.

Proximus is trying to solve this as fast as possible.

Update (05/10/2012): The issue was solved by Proximus.

Edpnet apologizes for any inconveniences.

4 October 2012

There is currently an outage in East- and West-Flanders.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.

Update (11:30): There is a fiber cut in the area of Gent, splicers are already on it.
Update (15:10): The fiber cut seems more complicated as first expected due to underground drilling on the location itself.  Locating the fiber cut wasn't easy and splicers now need to dig on a difficult spot.
Meanwhile we are searching for a temporary solution for our customers, while the splicers are solving the fiber cut.  We hope to have a temporary solution by 18h00.
Update (16:55): The connection has been restored. All customers should get online again.

Edpnet apologizes for any inconveniences.

26 September 2012

There are currently problems sending e-mails via our relay due to spam listing.

Edpnet is trying to solve this as fast as possible.

Update (15:30): Sending e-mails via relay.edpnet.be or relay.edpnet.nl is working again.

Edpnet apologizes for any inconveniences. 

Telephony outage 20/09

We are facing a major telephony outage

 

We're working really hard to get this solved ASAP.

More updates soon.

 

Update (20/09/2012): The problem has been resolved.


Edpnet apologizes for any inconveniences.

21 September 2012

An urgent maintenance in Amsterdam and Frankfurt has been scheduled in order to re-establish access to certain websites that are currently unreachable.

Maintenance window: 01:00 - 03:00
Downtime: Amsterdam: 2 x ~20 minutes
                 Frankfurt: ~30 minutes

Update (21/09/2012): The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

20 September 2012

A maintenance has been scheduled impacting colocation customers in Brussels and London.

Impacted customers have already been informed.

Maintenance window: 04:00 - 04:30
Downtime: ~20 minutes

Update (20/09/2012): The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

10 September 2012

While solving a known issue on one of our main routers, another problem occurred, Belgian internet traffic may be impacted. Our NOC team is solving this within 30 min.

Update (13:00): The problem has been solved. Everything is back online.

We apologize for the inconveniences.

8 September 2012

We are receiving complaints from some users that are unable to reach some websites (facebook, microsoft, hotmail, ...).
Edpnet is trying to solve this as fast as possible.

Update (15:22): The problem has been found. Everything is back online.

Edpnet apologizes for any inconveniences.

11 September 2012

There is a maintenance planned in the following zones:

050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

During the maintenance all xDSL customers will experience disconnections.

Maintenance window: 06:00 - 07:00
Downtime: ~15 minutes

Update (11/09/2012): The maintenance of this morning has been successfully completed.


Edpnet apologizes for any inconveniences.

Mobile fraud

In the past few days we have noticed that fraudulous international calls are being made to Belgian mobile numbers.

Answering to these calls can cost you a lot of money.

We advice you to not answer this type of call, nor call back to unexpected or unknown foreign numbers.

edpnet

28 June 2012

There is a maintenance planned on my edpnet and the configurator to improve the speed and stability. Both applications will be inaccessible.  You will not be able to order online on our website.

Maintenance window: 07:00 - 08:00
Maximum downtime: ~30 minutes

Update: The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

27 June 2012

Currently there is an outage in East- and West-Flanders since 13h25.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.

Update (14:45): The defect hardware in PoP Gent has been replaced. Everything is back online.

Edpnet apologizes for any inconveniences.

24 June 2012

Between 15:40 and 18:30 there was a network issue causing speed issues for certain Belgian websites.

The issue has been resolved.

Edpnet apologizes for any inconveniences.

22 June 2012

A power outage occured at the main edpnet office impacting all services.

Status updates:
11:25 Start of the power outage.
11:35 Main edpnet router offline causing internet services to stop working.
11:45 Main edpnet router back online causing internet services to start working again / main edpnet office still offline.
14:00 There is currently an issue with edpnet telephony. Edpnet is trying to solve this as fast as possible.
15:00 Edpnet telephony works again as are our other services. We will closely follow-up now.
20:00 All services are up and running with no further issues since 15:00.

Edpnet apologizes for any inconveniences.

11 June 2012

There is a network maintenance planned with impact on the following lines/customers:

- EFM
- Leased lines
- Colocation in InterXion Zaventem
- BGP customers in InterXion Zaventem

All other customers (xDSL, VoIP, etc.) are not impacted.

Maintenance window: 04:00 - 06:00
Downtime: maximum 30 minutes

Update (15:30): This morning, an IOS upgrade took place on our central Cisco router as was recommended by Cisco (due to missing functionalities). The upgrade went fine, but after some time it crashed one of the motherboards. This afternoon another motherboard crashed, but after a restart everything seemed fine again.

To avoid further issues, we have rolled back the IOS and are awaiting feedback from them. Everything should be fine again and we apologize for the problems it might have caused.

Edpnet apologizes for any inconveniences.

24 May 2012

There is a maintenance planned in the zones 02, 03, 011, 012, 013, 014, 015, 016 and 089. During the maintenance all edpnet services (DSL, VoIP, ...) will be impacted and will experience disconnections.

Maintenance window: 06:30 - 07:00
Downtime: ~10 minutes

Update (24/05/2012): The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

15 May 2012

There is a maintenance planned in the zones 02, 03, 011, 012, 013, 014, 015, 016 and 089. During the maintenance all edpnet services (DSL, VoIP, ...) will be impacted and will experience disconnections.

Maintenance window: 06:00 - 07:00

Update (15/05/2012): The maintenance was completed successfully.

Edpnet apologizes for any inconveniences.

15 April 2012

There is a maintenance planned on my edpnet to improve the speed and stability.
My edpnet will be inaccessible.  You will not be able to order online on our website.

Maintenance window: 08:00 - 12:00

Update (15/04/2012): Maintenance was completed successfully.

Edpnet apologizes for any inconveniences.

1 February 2012

There is a maintenance planned in the zones 02, 03, 011, 012, 013, 014, 015, 016 and 089. During the maintenance all edpnet services (DSL, VoIP, ...) will be impacted.

Maintenance window: 05:00 - 06:00

Update (01/02/2012): Due to problems this morning, interruptions were experienced between 5:20 - 8:20. The maintenance will be rescheduled, more info will follow.

Update (30/03/2012): The maintenance has been rescheduled to 05/04/2012.
                                 Maintenance window: 04:30 - 06:00

Update (05/04/2012): The maintenance has been completed successfully.

Edpnet apologizes for any inconveniences.

23 March 2012

We are facing a major outage, fiber connection down between Rotterdam and Amsterdam, and backup is not working. We re working really hard to get this solved ASAP.

Update: The problem should be solved, the link Rotterdam and Amsterdam is back up. In the meanwhile we will solve the backup path as well.

Edpnet apologizes for any inconveniences.

29 March 2012

1. There is a maintenance planned on our network.
All xDSL- and colocation customers will experience a minimum downtime of 15 to maximum 45 minutes.

Maintenance window: 02:00 - 06:00


2. There is a maintenance planned on one of our load balancers.
During the maintenance mail and Windows Streaming services will be offline.

Maintenance window: 07:00 - 07:15

Edpnet apologizes for any inconveniences.

20 March 2012

Between 20:29 and 20:52 there was a DDoS attack causing speed issues.
The issue should be resolved.

Edpnet apologizes for any inconveniences.

17 March 2012

Between 18:45 and 22:55 there was a network issue causing speed issues.
The issue has been resolved.

Edpnet apologizes for any inconveniences.

7 March 2012

There is a maintenance planned between Sint-Niklaas and Brussels Interxion.
All customers will stay online but a higher latency is possible.

Maintenance window: 06:30 - 07:30

Edpnet apologizes for any inconveniences.

28 February 2012

Currently there is a major outage due to 2 simultaneous fiber cuts.
Internet is not working properly.
Edpnet is trying to solve this as fast as possible.

Update (13:30): 1 fiber cut has been solved, the second one is still ongoing.
Update (00:00): The second fiber cut has been solved.

Edpnet apologizes for any inconveniences.

16 February 2012

There is an urgent maintenance planned on our storage server.

E-mail- and voicemail messages will be temporarily unavailable.

Maintenance window: 02:00 - 02:15

Edpnet apologizes for any inconveniences.

11 February 2012

There is an urgent maintenance planned on 41GRE.

Customers in the zones 010, 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086 and 087 can experience interruptions on internet connectivity.

Maintenance window: 06:00 - 08:00

Edpnet apologizes for any inconveniences.

14 February 2012

There is a maintenance planned in LCL Antwerp.

- Datacenter customers will be offline during the maintenance.

- xDSL customers in the zones 03, 011, 012, 013, 014, 015, 016 and 089 will be offline during the maintenance.

- xDSL customers in all other zones will experience a high latency on their internet connection, but will not go offline.

Maintenance window: 01:00 - 07:00

Edpnet apologizes for any inconveniences.

3 February 2012

There is currently an issue with edpnet telephony.
Customers in the zone 014 cannot receive any calls.
We are trying to resolve this issue as fast as possible.

Update: The issue has been solved.

Edpnet apologizes for any inconveniences.

Phishing report

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.


-------- Original Message -------- 
Subject: Alert
Date: Tue, 31 Jan 2012 04:19:05 -0800
From: Edpnet Webmail <acc.services@edpnet.be>


To: undisclosed-recipients:;


uw e-mail profiel behoeften naar worden bijgewerkt 
klikken hier naar updaten uw e-mail rekening. 
dank u. 
Edpnet Webmail

23 January 2012

There is a maintenance planned on one of the core routers of edpnet.
During the maintenance all edpnet services (DSL, VoIP,...) will be impacted.

Maintenance window: 05:00 - 07:00
Downtime: 5~15 minutes

Update: The maintenance has been completed.

Edpnet apologizes for any inconveniences.

11 January 2012

There is an urgent network maintenance planned for edpnet telephony.
During the maintenance calls will be interrupted shortly.

Maintenance window: 10:00 - 13:00
Interruptions: 1~3 minutes

Edpnet apologizes for any inconveniences.

10 January 2012

There is a network maintenance planned in the Gent area.
During the maintenance you can experience disconnections.

Maintenance window: 06:00 - 06:30
Downtime: 1~3 minutes

Update: Due to problems this morning, a second maintenance will take place on Thursday 12/01/2011 between 06:00 and 07:00.

Edpnet apologizes for any inconveniences.

4 January 2012

We currently have an outage at LCL Diegem.
Only colocation and IP-Transit customers are impacted.
We are trying to resolve this issue as fast as possible.

Update: The outage is solved.

Edpnet apologizes for any inconveniences.

6 January 2012

There is a network maintenance planned in the Brussels area.
During the maintenance you can experience disconnections.

Maintenance window: 00:00 - 06:00
Downtime: 5-10 minutes

Edpnet apologizes for any inconveniences.