Maintenance to improve stability.
Update 13 - 21/01 17:03
We schedule a maintenance, tomorrow morning at 05:00, to improve the performance and stability of our mail servers. During the maintenance all mail service will be temporary unavailable. No mail will be lost.
Maintenance will start on 22/01 around 05:00 and will take about 30 minutes.
Update 12 - 20/01 10:30
After the works of this weekend it seems that we have found the origin of the slow responsiveness of the mail servers. By replacing the defect disk controller in our main storage server the speed of our mail servers increased drastically. Monday morning we had our first real stress test by you as customer (Monday morning is the most busy time frame in the week for our mail servers) and the response time of our mail service stayed normal. We keep on monitoring our mail system but we presume this issue finally is solved.
Update 11 - 18/01 10:29
Yesterday evening we found another problem with the storage systems, we completely replaced one of the storage systems, this device is now replicating data, and should be finished today. We also needed to replace a defective disk controller in another storage system, this night this controller started working as it should again. Due to the fact that the load is lower in the weekend and at night, everything should anyway work optimal. We need to wait until Monday to see if the problem rises again. We are very sorry for the lack of communication yesterday, we were working very hard, but had no updates.
Update 10 - 17/01 10:57
The overnight monitoring didn't give the expected result. Therefore our technical team will perform another maintenance at 11h. We keep you up to date as soon as we have more feedback. For your information: meanwhile webmail is back online. Please clear your browser cache if you still arrive on the issues page when connecting to webmail.
Update 9 - 16/01 16:40
Together with our software supplier we are currently implementing a new possible solution. During the next hours and night we will monitor this new implementation to see if it gives the necessary speed gain. We keep you up to date as soon as we have more feedback.
Update 8 - 16/01 10:52
Meanwhile our technical team contacted our hardware supplier in order to find the possible cause and solution. We keep you up to date as soon as we have more feedback.
Update 7 - 15/01 20:15
Our technical team had to
bring webmail off line in order to continue to search for a solution for
our e-mail delays. We keep you up to date as soon as we have more
feedback.
