25 September 2014 - Routing issues

Dear customers,

Due to a fiber cut some websites became unreachable, we are working on a solution.

Update: The fiber is restored, the problems should be gone

Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable


We appologize for the inconvenience

The edpnet team

18 September 2014 - Email Migration

Update: 2014-10-02:  The migration is now complete. We had some receiving issues yesterday evening which are resolved.

Dear customers,

Edpnet will start migrating its customers' e-mail accounts to a new and improved server farm.

The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers.

During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.

Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email

We apologize for the inconvenience

The edpnet team

11 September 2014 - Unreachable by phone

Dear customers,

UPDATE 11/09/2014 - 20h: Our telephony problem is solved.

We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.

Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers' internet and telephony connections.

We apologize for the inconveniences.

The edpnet team

08 September 2014 - Outage Antwerp

Dear customers,

There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.

Please try rebooting your modem occasionally whilst our network is switching over onto the backup.

Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email...)

We appologize for the inconvenience

The edpnet team